We do our best to describe and portray all of our items accurately and hand-make each with meticulous care. If you are not satisfied with an item for whatever reason, please contact us at firstname.lastname@example.org within 7 days of receiving the order, and we will assist you in exchanging the item(s) or returning the item(s) for store credit.
Returns and Exchanges
If you are not satisfied with an item for whatever reason, please contact us at email@example.com within 7 DAYS OF RECEIPT OF THE ORDER.
Upon receipt of the UNWORN, UNWASHED, and UNUSED item in its original packaging, we will issue store credit or offer an exchange.
As the majority of our items are custom made to order and fabric is often cut and the order begins to be processed soon after an order is placed, cancellations can only be accepted within 48 hours of placing an order.
After 48 hours, refunds will only be offered as store credit.
If an item is held up in shipping and does not arrive by the date it is needed, the UNOPENED package may be returned for a refund less shipping charges within 7 DAYS OF RECEIPT OF THE ORDER as indicated by the tracking information provided with each order we ship.
Only UNOPENED packages will receive a refund. Any opened package must meet the criteria listed above (UNWORN, UNWASHED, and UNUSED item in its original packaging returned within 7 days) in order to receive store credit or an exchange.
Reshipping fees for orders exchanged due to no fault of our own (right item, right size, etc.) will be the responsibility of the buyer.
*Items failing to meet specifications (i.e. not in original packaging, returned after the listed time period, etc. will be subject to a 20% restocking fee.) Items returned used, stained, or damaged by the customer will be returned to sender.
*Please note that we often get started handcrafting your custom made-to-order item(s) at the time of purchase, and thus, no refunds can be given if work has already begun on your order.