We do our best to describe and portray all of our items accurately and hand-make each with meticulous care. If you are not satisfied with an item for whatever reason, please contact us at firstname.lastname@example.org within 3 days of receiving the order, and we will assist you in returning the item(s) for a refund, exchange, or store credit. Please see below.
We begin processing, cutting fabric, etc. for orders shortly after they are placed, thus we only accept cancellations up to 24 hours after purchase.
If you are not satisfied with an item for whatever reason, please contact us within 3 DAYS OF RECEIPT OF THE ORDER.
Upon receipt of the UNWORN, UNWASHED, and UNUSED item in its original packaging, we will issue a refund, store credit, or offer an exchange.
*Please note that only ready to ship items qualify for a refund. Custom-made and made-to-order items are eligible for an exchange or store credit.
To receive an exchange, store credit, or a refund, we request you notify us within 3 DAYS of receipt of your order and ship the UNWASHED, UNWORN, UNUSED item in its ORIGINAL PACKAGING back to us within 5 DAYS. Packages scanned 7 to 30 days after receipt will be refunded as store credit. Packages returned after 30 days will be returned to sender. *Please note that only ready to ship items qualify for a refund. Custom-made and made-to-order items are eligible for exchange and/or store credit.
Return shipping fees for items returned due to no fault of our own (right item, right size, etc.) will be the responsibility of the buyer.
Items failing to meet specifications (i.e. not in original packaging, returned after the listed time period, etc. will be subject to a 20% restocking fee.)
Items returned used, stained, or damaged by the customer will be returned to sender.
*Most of all, we want you to be happy with your purchase and your experience with us!